General Use of the Website
• You must be at least 18 years old or use the website under parental guidance.
• You agree not to misuse the website or violate any laws while using our services.
• We reserve the right to modify the Site or these Terms at any time without prior notice.
Product & Services
• All products displayed—including images, descriptions, and pricing—are for informational purposes and may vary due to handcrafted nature or material differences.
• Availability of items is subject to change without notice.
• Custom orders have separate terms, timelines, and pricing communicated at the time of order confirmation.
Pricing & Payments
• All prices listed on the website are in INR unless specified otherwise.
• We reserve the right to revise prices at any time.
• Payments must be made through the accepted payment methods displayed on the Site.
• For custom or made-to-order products, advance payments or full payments may be required.
Shipping & Delivery
• Estimated delivery timelines are provided during checkout; actual timelines may vary due to location, logistics partners, or unforeseen delays.
• For international orders, customs duties or taxes (if applicable) shall be borne by the customer.
• We are not responsible for delays caused by courier partners, customs, or natural causes.
Returns, Exchanges & Cancellations
• Due to the nature of our handcrafted products, returns or exchanges may be limited and governed by our Return/Refund Policy.
• No cancellation is allowed once the product has been shipped or custom production has begun.
• Damaged products on arrival must be reported within 24–48 hours with unboxing photos/videos.
Intellectual Property
• All photographs, designs, writing, artwork, logos, and content on the Site are the exclusive property of Shilakrut.
• Unauthorized copying, distribution, modification, or commercial use is strictly prohibited.
User Content
If you submit reviews, photos, or comments on the Site:
• You grant us a non-exclusive, royalty-free license to use the content for marketing and promotional purposes.
• You agree not to upload harmful, abusive, misleading, or illegal content.
Privacy & Data Protection
Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use your data.
Limitation of Liability
• We shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our Site or products.
• Handmade products may have minor natural variations; such variations do not qualify as defects.
Warranty Disclaimer
- All products are provided “as-is.”
- While we ensure quality craftsmanship, natural stone variations, color differences, and minor marks are normal for handcrafted items.
Governing Law
- These Terms are governed by the laws of India.
- Any dispute shall be subject to the jurisdiction of courts in Jaipur, Rajasthan, India.
Contact Information
- For support, questions, or complaints:
- Shankar Moorti Arts Private Limited
- 2656, Bhindo Ka Rasta, 1st Crossing, Indira Bazar Jaipur 302001 Rajasthan India
- Email: contact@shankarmoorti.com